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TERMS & CONDITIONS

Last updated: 02/03/26

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1. Introduction

These Terms and Conditions govern your use of the Miss Potato Head website and the purchase of food products from us.

By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this website.

 

2. Use of the Website

By using our website you agree to:

  • Use the website only for lawful purposes

  • Not misuse the website by knowingly introducing viruses, malicious code, or harmful material

  • Not attempt to gain unauthorised access to the website or its servers

We reserve the right to restrict or terminate access to our website if these terms are breached.

 

3. Products and Menu Information

We aim to ensure that all menu descriptions, prices and images are accurate. However:

  • Menu items may change without notice

  • Images are for illustration purposes only

  • Certain items may be unavailable depending on ingredient availability

We reserve the right to substitute ingredients where necessary.

 

4. Ordering

Orders can be placed through our website or through third-party ordering platforms such as Just Eat.

When you place an order, you will receive confirmation that your order has been received. 

 

We reserve the right to refuse or cancel orders in certain circumstances, including but not limited to:

  • Product unavailability

  • Incorrect pricing

  • Delivery area restrictions

  • Suspected fraudulent activity

If we cancel an order after payment has been made, a full refund will be issued.

 

5. Prices and Payment

All prices are displayed in GBP (£).

Prices may change at any time without notice. Payment methods may include:

  • Online card payment

  • Payment via third-party ordering platforms

  • Other payment options displayed at checkout

If a pricing error occurs, we reserve the right to cancel the order and refund any payment made.

 

6. Collection and Delivery

Where collection is available, customers must collect their order at the agreed time.

If delivery is offered:

  • Delivery times are estimates only

  • Delays may occur due to traffic, weather or demand

  • Delivery areas may be limited

We will make reasonable efforts to ensure orders arrive within the estimated timeframe.

 

7. Cancellations and Refunds

Due to the perishable nature of freshly prepared food, orders cannot usually be cancelled once preparation has started.

If you experience an issue with your order (for example missing or incorrect items), please contact us as soon as possible so we can resolve the matter.

Refunds or replacements may be offered at our discretion where appropriate.

Orders placed through third-party services may also be subject to the terms of that platform.

 

8. Allergens and Dietary Information

Our kitchen handles ingredients that may contain common allergens including, but not limited to:

  • Nuts

  • Dairy

  • Gluten

  • Eggs

  • Soy

While we take care to avoid cross-contamination, we cannot guarantee that any product is completely free from allergens.

Customers with food allergies or intolerances should contact us before placing an order.

 

9. Intellectual Property

All content on this website, including text, menu descriptions, logos, images and branding, is the property of Miss Potato Head unless otherwise stated.

You may not reproduce, distribute or use any content from this website without our prior written permission.

 

10. Limitation of Liability

To the fullest extent permitted by law, Miss Potato Head shall not be liable for any indirect or consequential loss arising from the use of this website or the purchase of our products.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

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11. Third-Party Services

Our website may include links to third-party services or ordering platforms such as Just Eat.

We are not responsible for the content, policies or operation of these third-party websites. Their own terms and conditions will apply when you use those services.

 

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Any changes will be posted on this page and will take effect immediately.

 

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

 

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Miss Potato Head
9a Park Street

Lytham St Annes

Lancashire

FY8 5LU


Email: alison@misspotatohead.co.uk

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